Our aim is to provide an appointment system that operates well for both the patient and clinician. Appointment times range from 8.15am to 6.00pm Monday to Friday with a doctor or nurse.
Patients are able to book up to four weeks in advance for routine doctor appointments. Should the doctor need to see you for review they will have access to appointments specifically for their use.
We aim to see all our patients within 30 minutes of your appointment time. If for any reason there is a delay the reception team will keep you advised on the length of time you can expect to wait. Please be aware that although delays can happen due to other emergencies, you will still be seen.
As you will appreciate there is a lot of pressure on the telephone system between 8.30 and 10.30am, please be patient and we will get to your call as soon as possible. If your appointment is not urgent please ring after 10.30am.
Our reception team have undergone advanced training and may ask you a series of questions to enable them to assist you with your appointment booking, the aim is to ensure you are booked in with the most appropriate person at your first point of contact.
We also have appointments that become available on the same day or within 48 hours - these are usually used for emergencies. There is a limited supply of emergency appointments so we would ask you only to use these if genuinely needed.
Please aid our reception staff in booking appointments by only taking an emergency appointment if you really need it. The receptionists will ask for basic details regarding your condition as they have guidelines provided by the doctors to work by.
After you have provided details of the nature of your illness, the emergency doctor will call you to assess the urgency of your condition. Although we appreciate you will be keen to have your illness dealt with as quickly as possible, it is not the receptionists who decide whether you are to be seen, this is at the discretion of the doctor.
Emergency appointments are for emergencies only. Unfortunately, due to time constraints the duty doctor will not be able to deal with ongoing problems you may have. You will be asked to re-attend for a routine appointment where the proper amount of time will be allocated to you. Please be aware there may be a delay in seeing the duty doctor if they get called out urgently.
Cancelling An Appointment
If you no longer need your appointment, please let us know as soon as possible. We will then be in a position to offer it to another patient.
There is a facility on our telephone system to leave a message to cancel your appointment. These messages are picked up regularly by our reception staff. Alternatively, if you have registered for our on-line service or text messaging service you will be able cancel your appointment via this method.
Consideration will be given to removing any persistent non-attenders from the practice list.
If we have to cancel a surgery we will always, where possible, try to offer you an alternative with the same GP or nurse as close to that date as we can.
On Line System
We offer an on line system for booking appointments, ordering prescriptions and viewing your own personal Summary Care Record (Allergies, Sensitivities, Medication). Please see 'On Line System' under 'Further Information' on the right or ask our receptionists. Please note you will need i.d. to be able to register for this facility.