The Fountain Medical Centre

Practice Staff

Receptionists

We have a team of receptionists that are here to help you in a friendly manner. Our receptionists are required to take basic details of the nature of your appointment to ensure it is appropriately booked. Anything you share with them will be treated in confidence and is purely for the use of the clinician.

Practice Nurses

The team of nurses and healthcare assistants run their appointment system alongside the doctors and are able to advise you on a variety of health problems. They perform the following routine procedures: administering vaccinations, cervical smear tests, ECGs, contraceptive advice, issuing the morning after pill, blood tests, ear syringing, dressing wounds and routine health checks.

In addition, our qualified nursing team, rather than the doctor, care for all long-term conditions such as high blood pressure, diabetes, heart problems and asthma. During your consultation all medication relating to your condition will be reviewed and updated.

Attached Community Staff

This practice has a close working relationship with its attached staff. The health visitors and midwives offer timed appointments. Health visitors can be contacted direct on (01636) 702091. Appointments for midwives may be booked through reception.

Midwives

Once your pregnancy has been confirmed you need to make an initial appointment to see one of the midwives, Linda or Andrea, who will talk you through the next steps including your referral to the hospital of choice. The midwives, in consultation with the doctor, will care for you and your baby right through to the birth. Your doctor will conduct your postnatal check and baby’s eight-week check following its birth.

Midwife clinics are held at the surgery on a Wednesday afternoon for first bookings and Thursday afternoons for follow-up clinics.

Training

This practice has been judged to provide high quality services and has been approved as a training practice.

Occasionally surgery sessions are recorded on video for training purposes. You will be given prior warning when you book an appointment in a video surgery. You have the right to ask for the video camera to be switched off. The consultation will not be recorded without your permission and the recording will be shown only to other doctors.

Abuse Of Staff

The doctors and management value the staff in the surgery and will in no way condone abuse in any form towards them. Physical abuse will result in police being called and the offender being removed from the list with a recommendation that they are placed on the County Violent Patient List. Abuse in any other form - aggressiveness or verbal abuse either in the practice or on the telephone - will result in that patient being removed from the practice list. Our staff deserve respect and we do not believe that they should have to tolerate any abusive behaviour.