Confidentiality

Your information will be treated in confidence. We are unable to discuss your details or medical information unless we have your specific permission; this includes giving out appointment information and test results.

You have the right to see your medical records and information held about you on the computer system whilst chaperoned by a member of staff. To do this you will need to write to the practice manager requesting to see your medical records and suggestions for when this would be convenient for you. The practice manager will organise an appointment for you and this will be confirmed with you by the surgery.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs.  From time to time information may be shared with others involved in your care if it is necessary.  Anyone who has access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.  Your information will be treated in confidence.

We are registered under the Data Protection Act 1984 as amended by the Data Protection Act 1998.

Freedom of Information Act - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.

Comments & Complaints

If you are unhappy, disappointed or have any suggestions on how we can improve our services for the future, please tell us. You can write to or speak directly with the practice manager. There is no need to give your name and address when writing, unless you would like a reply.

We Will Listen - We Do Care About What You Think!

If you are still unhappy, or feel you cannot talk to us, you can get help from PALS (Patients Advice And Liaison Service) on 0800 028 3693. Your comments will be totally confidential, so please feel free to say anything you wish.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Abuse Of Staff

The doctors and management value the staff in the surgery and will in no way condone abuse in any form towards them.

Physical abuse will result in police being called and the offender being removed from the list with a recommendation that they are placed on the County Violent Patient List.

Abuse in any other form - aggressiveness or verbal abuse either in the practice or on the telephone - will result in that patient being removed from the practice list.

Our staff deserve respect and we do not believe that they should have to tolerate any abusive behaviour.

This practice has been judged to provide high quality services is a University Teaching Practice. 

There are occasions when your doctor may have to be accompanied by a medical student in the consultation room.

If, on a teaching day, you would prefer to see your doctor alone please mention this to the receptionist on arrival.

Students are from:

University of Nottingham, Division of Primary Care, School of Community Health Sciences, The Medical School, Queens Medical Centre, Nottingham, NG7 2UH.